Support for Ask:Enact

Choose practical guidance for your role, or tell us about a bug, suggestion, feedback, or a change needed in the Service Directory.

Browse user guides Contact support

Choose the guide for your role

Each guide pairs a short video walkthrough with a PDF you can open in your browser or download for later.

Frontline user guidance

For day-to-day use of Ask:Enact in frontline conversations.

Download video

Frontline user guide

PDF · Version 1.3 · 10 pages

View PDF Download PDF

Team Admin guidance

For organising teams and maintaining team-wide guidance.

Download video

Admin tools user guide

PDF · Version 1.0 · 13 pages

View PDF Download PDF

How can we help?

Send the Ask:Enact team a support request. Required fields are marked with an asterisk.

Protect personal information

Do not include personal information about people you support or operationally sensitive information in this form.

First name* Last name*

Email* Organisation

What would you like to submit?*

Subject* Affected area*

Details* Include technical diagnosticsShares your browser, platform, screen and viewport size, language, timezone, this page address, referring page, and submission time. It does not collect your IP address, location, or hardware identifiers. I consent to Ask:Enact collecting and processing my details so the team can respond to this support request.*