Product update • Co-design

Turning Point Scotland Begins First User Testing of Ask:Enact Alpha

Aberdeen-based practitioners are stress-testing our alpha build so that Ask:Enact reflects the realities of frontline housing support before the pilot rolls out more widely.

Putting real scenarios through the system

On Wednesday 8 October, we began the first round of user testing for the Ask:Enact alpha build — a key step in shaping how the system works in practice. A team from Turning Point Scotland, based in Aberdeen, are now putting the application through its paces. They’re drawing on their housing knowledge and frontline experience to run real scenarios through the system, testing how it performs, how usable it feels, and how well the language and information fit the realities faced by practitioners and people with lived experience.

This testing will continue through October and will directly inform improvements to the application before the wider pilot stage. This stage is about making sure Ask:Enact feels right in real situations, not just on paper. The team were given permission to try and break it — and the mission was accepted.

From concept to practice

We’d like to extend our thanks to the Aberdeen Team at Turning Point Scotland for their ongoing support — and a special mention to Lynsey Blaney, Head of Services in the North East, who’s backed this idea from the very beginning, when it was little more than a flow chart and a “what if” conversation.

Ask:Enact exists to help professionals recognise and support housing insecurities with confidence, and this stage marks a significant move from concept to practice. We can’t wait to share what we learn and how it shapes the next version of the service.